Smart Training LLC
Credit awarded: 0 hours
AGD Subject Code: 550

Course Description:

In any dental office, Front Desk personnel are the “face” of the practice. Efficiency and effectiveness count as much as a pleasant smile and engaging manner. Help your front desk employees understand their unique challenges and opportunities with Smart Training’s Efficient Front Desk Operations training module. The result is an improved attitude and better performance from each member of your front desk staff team.

Educational Objectives:

At course completion, the attendee will be able to:

• Know the importance of efficient and friendly front desk staff
• Employ proper phone call etiquette 
• Explain patient protocols, including presenting comprehensive treatment plans, accurate financial arrangements, and scheduled appointments
• Understand how to diffuse stressful situations with dissatisfied patients

Teaching Methods: Join us anytime and from any location for our online Efficient Front Desk Operations training module.

Location: Online. Users will need a device (computer, tablet, or smartphone) and an internet connection.

Date: On-demand.